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iš 263 apžvalgų
  • Švara 8,0
  • Įranga 6,7
  • Vietovė 9,0
  • Kambario patogumai / lygis 8,0
  • Paslaugos 7,9
  • Kainos ir kokybės santykis 7,2
  • Maistas / maitinimas 7,2
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Janie iš Honkongas
Šeima su mažais vaikais
Vaizdas į ežerą
Viešėta 3 naktys 2016 m. sausis
There is no way this is a Shangri La hotel!
Location
We had stayed in more than a dozen Shangri-La hotels around the world before this trip, and the Hangzhou hotel is by far the worst (with no other one coming close to being the next worst). We booked the Shangri-La in Hangzhou because of its location (right next to the West Lake) and our previous positive experience with Shangri-La hotels. However, the Hangzhou Shangri-La is dated and dirty. The gym and the pool were cold. The staff don't speak good English and no one greeted us with a warm smile in the lobby when we first walked in (as in all other Shangri-La’s). Wifi doesn't work inside the room most of the time. We tried to complain but the staff couldn't understand our request. We tried to dine in Shang Palace, but the Maitre D had no interest in helping us with our food selection (probably because the restaurant was empty and she couldn’t bother with one table). So we just left. We stayed there during China’s 3-day new year’s holiday. We had expected the hotel to be completely full, but in reality it was like a ghost town. Perhaps all the other travelers had known something we didn’t. Apart from the uniforms worn by the staff and the hotel signs at the two entrances that say “Shangri La”, there is nothing Shangri La about this hotel. We normally travel 5-10 times a year and this is the first negative review we have ever written. You can imagine how dissatisfied we are with the Shangri-La hotel in Hangzhou.
Apžvelgta 08 sausio 2016
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Boon iš Singapūras
Pora
Vaizdas į ežerą
Viešėta 3 naktys 2015 m. gruodis
Proximity, Price, Peace
Proximity to Westlake and other sites, easy accessibility, comfort.
We were happy to be there, found the place near to spots we wanted to visit
Apžvelgta 21 gruodžio 2015
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Swee iš Malaizija
Šeima su mažais vaikais
Garden View Room
Viešėta 2 naktys 2015 m. lapkritis
Good and bad
The scenic location where you can walk to westlake in front of the hotel and the surrounding is beautiful and serene .The breakfast spread is good .
The staff service are not up to world wide shangri la standard which I frequently stay. No friendly greeting and need to really improve the service level . Rooms are a bit old although clean and neat . I brought my kid and wife here , and overall I say it's good to walk to all the scenic places from the hotel but the hotel itself is just not up to shangri la expectation
Apžvelgta 29 lapkričio 2015
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Paul iš Jungtinės Amerikos Valstijos
Verslo keliautojas
Garden View Room
Viešėta 2 naktys 2015 m. lapkritis
West Lake
Location, surrounding area, local activities
Great
Apžvelgta 23 lapkričio 2015
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Graeme iš Australija
Pora
Vaizdas į ežerą
Viešėta 2 naktys 2015 m. rugsėjis
Best location in Hangzhou
location, location, location
This hotel is in the best place to see almost all the best sites of Hangzhou within walking distance. There are 2 lake walks, evening show, shops and famous restaurants. It is a little old and tired in some places but staff are helpful and if you more interested in the lake than the city then this is the place to be.
Apžvelgta 19 spalio 2015
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pei iš Kinija
Pora
Garden View Room
Viešėta 3 naktys 2015 m. rugpjūtis
good location
the location, the surroundng, the service
it's a perfect location but not a perfect hotel due to the old fashion and the low quality funitures, bed
Apžvelgta 20 rugsėjo 2015
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Hsin iš Kinija
Keliauju vienas
Garden View Room
Viešėta vieną naktį 2015 m. rugpjūtis
Great view
View, convenience
Good experience
Apžvelgta 05 rugpjūčio 2015
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David iš Singapūras
Šeima su mažais vaikais
Garden View Room
Viešėta 3 naktys 2015 m. liepa
Bar is very disappointing. It is is not Shangri la
The rooms, the service and the organisation.
Overall it was good. But the bar was very disappointing. It is not The Bar that Shangri La is famous for worldwide. The food was also disappointing which like i have said, nit the Shang standard i would expect.
Apžvelgta 23 liepos 2015
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JILIN iš Kinija
Šeima su mažais vaikais
Garden View Room
Viešėta 3 naktys 2015 m. gegužė
Great location
located right next to west lake
great location, right next to west lake, but the government needs to do something about the unpleasant traffic alongside the lake. It would be much nicer if no cars are allowed in this area.
Apžvelgta 26 gegužės 2015
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wang iš Kinija
Grupė
Garden View Room
Viešėta 3 naktys 2015 m. balandis
Perfect location and good service
perfect location, good service and nice food
Travel with my parents in Hangzhou and stayed in Shangri-La for 3 days, the hotel located nearby the west lake and only need 3 minutes walk to get there. Its perfect location will help you avoid finding a taxi in the gold vacation week.
Apžvelgta 04 gegužės 2015
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