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Fantastiška 8,4
Remiantis 12728 apžvalgomis

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iš 12728 apžvalgų
  • Viešbučio būklė / švara 8,8
  • Įranga 8,7
  • Vietovė 8,4
  • Kambario patogumai / lygis 8,7
  • Personalo darbas 8,5
  • Kainos ir kokybės santykis 8,3
  • Maistas / maitinimas 7,5

Lydia S.
21 kovo 2016
Very bad front desk service
We booked 2 rms, for my fam n my mum for 2 periods, 14-16 and 18-19. For the second period, we came at different timing as our tour schedules are different. When I checked in, I have told the front desk, to authorise my mum to enter the room, I even sent the email the day before too. But when my mum came, they did not allow her to check in. Asking me to come to sign some paper, even tho the front desk when first time checked in has held the deposit for the 2 periods. So i was i the middle of my sightseeing tour when my mum called me saying she could not check in, i had to rush back to the hotel just to check her in. Then i talked to the front desk on the phone to explain, he said that he would check my mum in, but he still did not do that! Only after i arrived at the hotel, after my complaints, they then gave me the room keys and they did not even apologize for the inconvenience they caused! After i checked in my room, they called again, saying that they checked already and just want to explain it was not their fault, it is my mum's fault, what kind of explanation is that!! I did talk to the front desk via the phone, yet they did not check my mum in!! Only after my long explanation, they just said sorry!! What kind of 5 star hotel service is that???? I do not think this hotel fit for the 5 star, it is overrated!! The front desk service really needs to improve, check in process was too slow! And they should educate their front desk service on courtesy!! Horrible! The only good thing was the room is spacious, as we booked the family room. But in terms of location, it is quite far from mongkok mtr, around 20 mins walk, and somemore most places in hk when going down level 2 to level 1 do not have escalators or v hard to find lifts, so it is not convenient when bringing strollers or elderly. Everywhere must take taxi.

Ho C.
20 kovo 2016
Clean hotel near a mall
Overall, a good hotel. However, being located at mongkok east means a little out of the way. But for the money spent, it's OK. Worth the price. However, they couldn't entertain late check out despite me having a sleeping baby. All in all, a value for money hotel.

Yeo M.
20 kovo 2016
Good location
Location is good. The sound proofing is poor. We could hear clearly the noise from the next door...very disturbing.

Teok J.
20 kovo 2016
Great Shopping Holidays
Location, Comfort and Service
Simply divine! This is our 2nd stay after the renovations. The location of the hotel is truly great for all who like to use the MTR (East Mongkok) and the abundance of food outlets. Simply great.

Chu C.
19 kovo 2016
Comfortable and clean
Comfy bed, clean, good amenities

Eugene C.
19 kovo 2016
Convenient location and comfortable stay.
Directly linked to Momkok East MTR station and within walking distance to Monkok MTR station.

Eugene C.
19 kovo 2016
Convenient location and comfortable.
Directly linked to Monkok East MTR station and within walking distance to Monkok MTR station.

Hwei Y.
19 kovo 2016
Royal Plaza Hotel, all are great except the shower
Very good location, room is big, very comfortable
All are excellent except the water from the shower spray is too weak. I am very particular about this, if you are not then is worth staying.

19 kovo 2016
Is good location to stay, to shop and to eat.
Room, location and staff

Siong K.
19 kovo 2016
Staycation in HK
1st time using Agoda; the booking process was easy & quick. Royal Plaza's room interior is nice.