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iš 320 apžvalgų
  • Švara 8,5
  • Įranga 8,5
  • Vietovė 8,2
  • Kambario patogumai / lygis 8,5
  • Personalo darbas 8,4
  • Kainos ir kokybės santykis 7,8
  • Maistas / maitinimas 8,2
Rūšiuoti pagal

Sze iš Australija
Šeima su mažais vaikais
Liuksas
Viešėta vieną naktį 2016 m. birželis
Disappointed
I stayed at Shangri-La Surabaya for 1 night with a baby, when I checked in at 7pm and my baby was ready to sleep but the staff was up-selling me to upgrade, I was just there for 1 night and just wanted to go to bed. Room was old and the cleanliness was not at 5 star hotel standard. Breakfast was good with heaps of variety. We checked out at 7am the other morning everything went smoothly, however few hours later I received an email from the duty manager saying I had consumed 2 beers and needed to charge my credit card. I did not even aware they have a mini bar and was so disappointed a well known hotel would have this mistake, I replied if they are going to charge my card then I would have to raise a complaint, eventually they are going to 'waive' something that I did not consume. I am not going to stay in Shangri-La Surabaya again.
Apžvelgta 06 birželio 2016

alfia iš Indonezija
Verslo keliautojas
Liuksas
Viešėta vieną naktį 2016 m. gegužė
excellent
its been wonderful can stay
Apžvelgta 03 birželio 2016

Juliana iš Indonezija
Verslo keliautojas
Liuksas
Viešėta 2 naktys 2016 m. balandis
Good hotel
good location and value for money
Apžvelgta 10 gegužės 2016

Diana iš Indonezija
Šeima su mažais vaikais
Horizonto liukso klasės numeris
Viešėta vieną naktį 2016 m. kovas
Recommended
Everything okeyy,,, we luv horizon club lounge here thx
Apžvelgta 28 kovo 2016

Soedradjat iš Indonezija
Pora
Liuksas
Viešėta vieną naktį 2016 m. kovas
Great Hotel, great stuff.
Traffic outside hotels are bad...breakfast is so so..
Apžvelgta 24 kovo 2016

LEANDER iš Filipinai
Pora
Horizonto liukso klasės numeris
Viešėta vieną naktį 2016 m. kovas
Best for Weekend Retreat
One of the best places to stay for a weekend of relaxation. Good food and excellent service. Get an upgrade to enjoy club privileges.
Apžvelgta 21 kovo 2016

Monica iš Indonezija
Grupė
Horizonto liukso klasės numeris
Viešėta vieną naktį 2015 m. gruodis
Nice hotel for new year celebration
Staff n environment n food all good
Really nice to get horizon floor so we can enjoy all u can drink wine n coffee n snack at horizon lounge
Apžvelgta 15 kovo 2016

Servando iš Filipinai
Keliauju vienas
Aukštesnės verslo klasės su karališkąja lova
Viešėta vieną naktį 2016 m. kovas
=)
;)
Apžvelgta 14 kovo 2016

AMINAH iš Singapūras
Šeima su mažais vaikais
Horizonto liukso klasės numeris
Viešėta 3 naktys 2016 m. vasaris
A Pleasant Stay
The excellent service of the staff, The Resort like Ambience and The wonderful SPA treatment
Despite the fact that my young daughter was unwell and had a high fever, our stay was by far a relaxing one pleasant one. We stayed indoors most of the time and went out to the nearest shopping centre to chill out.
Apžvelgta 10 vasario 2016

Jaime iš Jungtinės Amerikos Valstijos
Šeima su mažais vaikais
Verslo klasės su pusryčiais
Viešėta 3 naktys 2015 m. gruodis
Ho Ho Ho Holiday
Took my wife and young daughter for a Christmas holiday. Our stay was very relaxing. The extra portable bed was provided without cost which my daughter loved. The buffet was great. Service all around is terrific. Had a problem with the TV and a hotel technician was at our room within 15 minutes. Relaxing cabanas by the pool for daddy and a kiddy pool for daughter plus other activities for kids.
Apžvelgta 05 vasario 2016


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