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iš 759 apžvalgų
  • Švara 7,3
  • Įranga 7,2
  • Vietovė 7,7
  • Kambario patogumai / lygis 7,5
  • Personalo darbas 7,4
  • Kainos ir kokybės santykis 7,3
  • Maistas / maitinimas 7,2
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Mohd iš Malaizija
Verslo keliautojas
Dvivietis liukso kambarys
Viešėta vieną naktį 2016 m. rugpjūtis
Good
Good hotel with great location
Apžvelgta 15 rugpjūčio 2016

MOHD iš Malaizija
Verslo keliautojas
Verslo klasės kambarys
Viešėta 5 naktys 2016 m. rugpjūtis
Everything just fine and satisfied
Good and satisfied
Apžvelgta 15 rugpjūčio 2016

Gary iš Jungtinės Amerikos Valstijos
Pora
aukščiausios klasės dvivietis kambarys
Viešėta 2 naktys 2016 m. rugpjūtis
Review
Excellent
Apžvelgta 09 rugpjūčio 2016

Debby iš Indonezija
Verslo keliautojas
Viešėta vieną naktį 2016 m. liepa
Feel good
Nice hotel, very recommended..
Apžvelgta 29 liepos 2016

Daeyoung iš Pietų Korėja
Verslo keliautojas
Viešėta vieną naktį 2016 m. liepa
dissatisfaction
disappoint
Apžvelgta 29 liepos 2016

John iš Singapūras
Verslo keliautojas
Viešėta 2 naktys 2016 m. liepa
decent
decent place and value for money
Apžvelgta 28 liepos 2016

Yoel iš Indonezija
Šeima su vyresniais vaikais
Viešėta 2 naktys 2016 m. liepa
STAFF WERE OBNOXIOUS AND ARROGANT
I booked on a three-bedroom suite residence which is very spacious. The check in was smooth sailing. Once i found that there was only 4 bath towels (when there were 6 of us) i made a call to Housekeeping and requested 2 more to be sent to our room. The atendant who answered our call,said that it would be sent to our room with rude and harsh tone of voice (implying that she was not in the mood for the job). i was rather taken aback with her attitude. Breakfast offering were such a low standard. It's best to just have toast and egg. The rest were just for display. The F&B staff were rude! No greetings whatsoever, no coffee and tea oferred. I had to take my own cup and pouring coffee/tea myself. (The staff was beside me and said nothing or offered any help at all) I told her that the oatmeal porridge was somewhat spoilt and turned sour, she literally just kept quiet and arrogantly walk away without appoligizing and (trying to) rectifying the problem! After that incident, She cleared my soiled plates without even saying anything (giving that "i dont give a damn" look on her face) Bottom line -- (most of) The staff in Somerset Residence Surabaya are the cancer of this establishment. Moreover, in the hotel industry which is growing rapidly, this hotel will be left behind by newer hotels with great products and services. Especially when this hotel is already old and outdated!
Apžvelgta 26 liepos 2016

Erwin iš Indonezija
Verslo keliautojas
Viešėta vieną naktį 2016 m. liepa
Business trip
Nice hotel that combined with the good price from agoda..
Apžvelgta 22 liepos 2016

Andre iš Indonezija
Verslo keliautojas
Aukščiausios klasės kambarys
Viešėta 4 naktys 2016 m. liepa
aircond is not working
I arrange our customer to stay here, check in 15 July 2016 and check out 19 July 2016, during that stay overall that our cstmr is very convenience and comfort. But terrible thing happened on 18 July or early morning 19 July 2016, that the aircond was not working, and in the morning when I picked him up, he did complained to me than I also asked to the receptionist about this terrible thing, she said that the aircond was not working for the whole building, and the only solution for this condition is move the guests to the serviced apartment only for the guests which is still stay at the hotel and nothing that this hotel could do for my customer This is very dissapointed and not good
Apžvelgta 20 liepos 2016

Nikki iš Indonezija
Keliauju vienas
Geresnysis, mokestis negrąžinamas
Viešėta vieną naktį 2016 m. gegužė
Old Property with Spacious Room Size
Overall the hotel staffs were nice and professional. The property is old but they have kept it quite satisfactory so far. We did not try out the F&B outlets because we stayed there to attend some local events and the property location was close.
Apžvelgta 14 liepos 2016


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